Comcast outside sales reps. What are these jobs like?

[Anonymous]

Does anyone work in B2B sales for Comcast?
How are the jobs?
How is the job stability?
How is the compensation?
Is Comcast planning any kind of expansion?

[Anonymous]

It was in Business Week's top 100 places to start a career...that should tell you something :)

[Anonymous]

It was in Business Week's top 100 places to start a career...that should tell you something :)

It tells me something, and I will check out the article, but I would like to know what people who actually work for the company think about it - firsthand. That is how you learn the most up-to-date, real-life information.

I am really interested in knowing what current/former employees think about working for Comcast.

[Anonymous]

I did it for 6 months. It really depends on the territory you are assigned. My first territory was mainly filled with older lower income households that didn't believe in cable. I was switched to an area that had apartments where the inhabitants just stole the service by hooking themselves up. The control boxes were constantly broken into and you tried to police them to get them to sign up. You would turn them off and relock the box and then contact them to get them to sign up. Within a week they would be reconnected by themselves. Was mainly a Hispanic and immigrant clientele base that didn't want to pay. I was finally transferred to another section of town where saturation of other companies left few opportunities and then found the installers would cut a deal with the customer to be paid on the side and cancel my order so I wouldn't get paid. It is not easy. I also sold High Speed Internet that brought in more revenue than basic cable but was told that I needed to sell the basic cable to meet quota as there was no credit given for the HSI towards my quota. They tell you $100,000 + is attainable but when I questioned the math and found errors that kept it under $75,000 if you sold 60-70 plans a month they decided I didn't fit their profile of reps. Most of the people I saw making the larger paychecks worked in territories with apartment buildings that had a constant turnover each month that generated most of their leads and sales. It may be better now that digital is being required
but for how long? Management wasn't to receptive to thinking outside the box. This is your quota, and if you don't meet it, here is the door.

[Anonymous]

I did it for 6 months. It really depends on the territory you are assigned. My first territory was mainly filled with older lower income households that didn't believe in cable. I was switched to an area that had apartments where the inhabitants just stole the service by hooking themselves up. The control boxes were constantly broken into and you tried to police them to get them to sign up. You would turn them off and relock the box and then contact them to get them to sign up. Within a week they would be reconnected by themselves. Was mainly a Hispanic and immigrant clientele base that didn't want to pay. I was finally transferred to another section of town where saturation of other companies left few opportunities and then found the installers would cut a deal with the customer to be paid on the side and cancel my order so I wouldn't get paid. It is not easy. I also sold High Speed Internet that brought in more revenue than basic cable but was told that I needed to sell the basic cable to meet quota as there was no credit given for the HSI towards my quota. They tell you $100,000 + is attainable but when I questioned the math and found errors that kept it under $75,000 if you sold 60-70 plans a month they decided I didn't fit their profile of reps. Most of the people I saw making the larger paychecks worked in territories with apartment buildings that had a constant turnover each month that generated most of their leads and sales. It may be better now that digital is being required
but for how long? Management wasn't to receptive to thinking outside the box. This is your quota, and if you don't meet it, here is the door.

Great post. When will these companies learn that it makes sense to let their reps make some money if they want to keep good people.

[Anonymous]

When will reps understand they need to hit quota and stop complaining how hard it is. If you can't sell then work at Mcdonalds.

[Anonymous]

When will reps understand they need to hit quota and stop complaining how hard it is. If you can't sell then work at Mcdonalds.

People like this are the ones who don't have the nerve to stand up for themselves and fight when they are being mistreated.

[Anonymous]

People like this are the ones who don't have the nerve to stand up for themselves and fight when they are being mistreated.

Agree, the cycle is starting to turn and customers are scratching there heads wondering why service was assumed equal is not that case. Their favorite reps who did more than anyone knew regarding greasing the wheel at the accounts goes unrecognized. Not paying trailing commission and only on revenue growth is total BS. I started as a full-commission rep when to Corporate Express and got hosed out of time, and all the corporate BS. Plenty of good indy jobs out there, harder to find, and you need to go to lots of trade shows and have a natural worldly curiousity. This way you can talk to the CFO or the janitor, depending on who really makes the decision.

I would love to hear discussion about companies outside the Fotune 500 bubble that do pay sales people commissions not just on revenue growth. I will start with no warm accounts if it makes you happier to see me struggle.

Yours in sales,

DJB

[Anonymous]

I did it for 6 months. It really depends on the territory you are assigned. My first territory was mainly filled with older lower income households that didn't believe in cable. I was switched to an area that had apartments where the inhabitants just stole the service by hooking themselves up. The control boxes were constantly broken into and you tried to police them to get them to sign up. You would turn them off and relock the box and then contact them to get them to sign up. Within a week they would be reconnected by themselves. Was mainly a Hispanic and immigrant clientele base that didn't want to pay. I was finally transferred to another section of town where saturation of other companies left few opportunities and then found the installers would cut a deal with the customer to be paid on the side and cancel my order so I wouldn't get paid. It is not easy. I also sold High Speed Internet that brought in more revenue than basic cable but was told that I needed to sell the basic cable to meet quota as there was no credit given for the HSI towards my quota. They tell you $100,000 + is attainable but when I questioned the math and found errors that kept it under $75,000 if you sold 60-70 plans a month they decided I didn't fit their profile of reps. Most of the people I saw making the larger paychecks worked in territories with apartment buildings that had a constant turnover each month that generated most of their leads and sales. It may be better now that digital is being required
but for how long? Management wasn't to receptive to thinking outside the box. This is your quota, and if you don't meet it, here is the door.

If you are okay with outside business to business sales, or what I call belly to belly sales then you must check out the company I work with. I have a guy who works with me now who use to work for Comcast and he said he loves it here. No more quotas, no income ceilings, no over saturation (under 5% in all markets), guaranteed serviceability (write business get paid daily). We work at HRMC. See their company overview at http://harvardbenefits.net/ea and fill out the form at the end of the presentation and someone will get back to you with some more info usually within 24 hours.

Hope this helps! :-)